Frequently Asked Questions

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How long will it take my order to ship?

All pieces are made-to-order and rings cast at size, so please allow roughly 5-25 business days for shipping to ensue. All items are shipped FEDEX priority with insurance and signature required.

Return/Exchange Policy?

Because all of our items are made-to-order, all sales are final. In the case of a factory defect, we will cover the costs to repair/replace the item at no cost to you.

Does my pendant come with a necklace?

These items are sold seperately unless otherwise noted on the product page. You can see styles of necklaces we offer to accompany your pendant within our shop.

What happens if I damage my jewelry?

We provide a limited lifetime guarantee on our pieces. Any manufacturing defects will be fully covered to be repaired/replaced. Some of our pieces like our Chains NFTs are extremely high-end and delicate. In the case that your piece is accidentally damaged, please contact support@cryptojeweler.io where we will walk you through options to have your piece repaired.

Why don't I see my size offered?

We only offer ring sizes 5-12 as an industry standard, so for different ring size requests, please fill out the form found in the "Customs" page.

What payment methods do you offer?

Credit Card / Bank Wire / Debit Card / Cryptocurrency (via Coinbase Commerce) / Layaway (via Affirm)

What do I do if I have trouble checking out?

If you have any promblems at all on our site, please email support@cryptojeweler.io or create a ticket in our discord.

Do you ship internationally?

Yes, we can ship anywhere in the world (in complaince with our Terms and Conditions) as long as you are aware of your local laws and regulations.

Is your jewelry made with real Gold/Diamonds?

Yes, unless stated otherwise, CryptoJeweler only offers 10k/14k/18k gold and VS+ quality diamonds.

How do i store/protect/clean my jewelry?

Always store CryptoJeweler jewelry in the packacking received wih your purchase to avoid accidental damage.

BEFORE ATTEMPTING TO CLEAN YOUR JEWELRY, DO YOUR RESEARCH! Proper care of your exclusive product is paramount to ensure no damage is done to your jewelry. Any damage to your jewelry dealt through attempts to clean your piece is not covered in our limited lifetime warranty!

Method 1: Use mild dish soap.You can use dish soap from trustworthy brands like Dawn to clean your gold jewelry. Not all dish soaps can be used to clean gold jewelry so make sure to do your research on each brand beforehand. First, mix a small amount of dish detergent with lukewarm water (not hot water). Then add a few drops of ammonia to water and dish soap mix. Let the jewelry soak in the solution for at least 20 minutes. Use a soft brush such as a toothbrush to CAREFULLY clean the gold jewelry in the cleaning solution. Since gold is a soft metal, you’ll want to make sure that you don’t scrub the gold too roughly since you can cause damage. After you’ve cleaned the gold, place it in lukewarm water and carefully rinse all of the dish soap off. You can then either air dry or towel-dry the gold with a non fiberous cloth. IF YOUR PIECE CONTAINS GEMSTONES, PLEASE RESEARCH ACCEPTABLE CHEMICALS THAT CAN BE USED WITH YOUR PRECIOUS GEMS.

Method 2: Jewelry Cleaner.You can purchase jewelry cleaner specifically made for gold to clean your gold jewelry. Make sure to select a jewelry cleaner that’s made specifically for gold jewelry. Rubbing alcohol is another approved cleaner because of its sanitizing and cleaning effects. Not all gemstones react well with certain cleaners. Please do your research before cleaning your precious metals and gemstones with chemicals.

Method 3: Visit a professional. (recommeded) If you’re nervous about cleaning your gold jewelry at home, you can visit or drop off your piece with your local jeweler who can clean your gold for you. Professional jewel cleaners are specialized in how to clean various stones and metals and will know the procedures to take when cleaning gold jewelry.

If you have any further questions, please contact support@cryptojeweler.io